FAQs

Where can I purchase Artist Couture products?
All Artist Couture products are sold online and the Diamond Glow Powders are sold in select stores. Please visit our “Stores” tab for our full list of stores to find a location near you. 

Do you accept international orders?
Yes, please note that all international orders may include customs fees and can take up to 2-3 weeks to reach its destination. International orders must be processed through a customs facility and may be held at the facility to be claimed. We highly recommend finding your nearest facility to be able and check on the status of you order once 2-3 weeks have passed. If a package is not claimed it will be sent back to us and will not be processed for reshipment. A refund will be applied should this occur. All international orders are prone to have minimal tracking once the package leaves the US. Once a package has left the US, Artist Couture is no longer liable for this package or anything further pertaining to this package. 

Do you ship to PO Boxes and APO addresses?
Yes, we do ship to all APO addresses as well

How do I use a promo/coupon code?
You can apply a promo/coupon code at checkout before processing payment. If your code does not work please contact us at info@artistcouture.com

How many promo codes can be used per order?
Only one code can be used at a time. Our system will only accept one per order

What payment is accepted on Artist Couture?
American express, Discover, Mastercard, Visa and Paypal are all accepted forms of payment

Can I use Visa/Mastercard gift cards?
Visa/Mastercard gift cards can ONLY be used to purchase an Artist Couture gift card. If you’d like to purchase a product, it must be with an Artist Couture gift card. 

How can I track my order?
Once your order has been processed, you will receive an email containing your tracking information. Please refer to the tracking number provided and allow up to 24 hours for your tracking to be updated.

Can I make changes to my order once it’s been placed?
If you have any changes that need to be made, please email info@artistcouture.com immediately and include the information that will need to be updated. 

What is your return policy?
If you would like to return a product you must contact us within 3 business days of receiving your product. Any orders that have used a promo/coupon code are final sale and are non-refundable. ALL limited-edition products are non-refundable. The product must be sent back to us prior to processing a refund. Once the item has been received we will process a refund within 24 hours. Please allow 3-5 business days for this to reflect in your account. 

What is your exchange policy?
Unfortunately, at this time we do not except any exchanges

Can I cancel my order?
Yes. Please email us at info@artistcouture.com immediately to cancel your order. 

What if my order has arrived damaged or defective?
Please visit our “Policy” tab for a full list of instructions may this occur. 

Does Artist Couture com have a maximum purchase policy?
A maximum amount can be applied to limited edition products at our discretion

How can I retail Artist Couture products or become a distributor?
For any retail partnership inquiries please email Shantelle.e@artistcouture.com

Are Artist Couture products vegan and cruelty free?
All Artist Couture products are cruelty free. Any item containing the ingredient Carmine is not considered vegan. Supernova, Rose, Braodway, our Luxurious Cheek Colours, and our Kissable Lip Laques all contain Carmine. 

How can I apply for a position as a Pro Makeup Artist or any other position for Artist Couture?
Please visit our “Careers” tab for our full list of available positions and requirements. 

How can I receive product announcements, or any other news about Artist Couture?
To receive any updated news please sign up for our newsletter