Where can I purchase Artist Couture products?
Please visit our “Stores” tab for our full list of stores to find a location near you.
Do you accept international orders?
Yes, please note that all international orders may require customs fees and can take up to 3-4 weeks to reach its destination. International orders must be processed through a customs facility and may be held at that facility to be claimed. Artist Couture is not responsible for any customs
fees. We highly recommend finding your nearest facility to be able and check on the status of your order once 2-3 weeks have passed. If a package is not claimed, it will be sent back to our warehouse and a refund will be issued. Please also note that shipping charges will not be refunded for international orders. All international orders are prone to have minimal tracking once the package leaves the U.S. Please contact your local customs office within 2-3 weeks of your order being
placed to obtain more international tracking information.
Do you ship to PO Boxes and APO addresses?
Yes, we do ship to P.O. boxes and APO addresses.
How do I use a promo/coupon code?
You can apply a promo/coupon code at checkout before processing payment. If your code does not work, please contact us at email@example.com. Any limited edition items or collections will be excluded from promo/coupon codes.
How many promo codes can be used per order?
Only one code can be used at a time.
What payment method can be accepted at checkout?
We accept American Express, Discover, MasterCard, Visa and Paypal.
Can I use Visa/MasterCard gift cards?
Visa/MasterCard gift cards can ONLY be used to purchase an Artist Couture gift card. You can then use your Artist Couture Gift Card at checkout to complete your purchase.
Can I make changes to my order once it’s been placed?
If you have any changes that need to be made, please email firstname.lastname@example.org immediately and include the information that will need to be updated. Be sure to include your order number and full name in your email. Once an order has been processed, changes cannot be made to an
How long does it to take to process an order?
We ask that you allow 2-3 business days during non-peak seasons and 4-5 business days during high-peak seasons/new launches for your order to be processed.
Can I cancel my order?
Yes, as long as we have not processed your order. Please email us at email@example.com immediately to cancel your order. Be sure to include your order number and full name in your email.
How long will it take for my package to be delivered?
United States - Once your package has left our warehouse, please allow 4-6 business days for your package to be delivered.
International - Please refer to our international orders process, as time may vary depending on the customs facility.
How can I track my order?
Once your order has been processed, you will receive an email containing your tracking information. Please refer to the tracking number provided and allow up to 24 hours for your tracking to be updated. If you do not have an email containing your tracking information, please feel free to contact us at firstname.lastname@example.org. Be sure to include your order number and full name in your email.
What is your return policy?
If you would like to return a product you must contact us within 3 business days of receiving your product. The product must be unused and sent back to us prior to processing a refund. Once the item has been received we will process a refund (excluding the shipping cost) within 24 hours. Please allow 3-5 business days for this to reflect in your account. Orders that have used a promo/coupon code are final sale. ALL limited-edition and sale products are not eligible for return or exchange.
What is your exchange policy?
Unfortunately, at this time we do not accept any exchanges.
What if my order has arrived damaged or defective?
If there was an error with your order, or you have received defective merchandise, please email email@example.com within 3 days of receiving your order. Please include your order number and full name in your email. Customers are responsible for shipping expenses unless otherwise noted.
How can I retail Artist Couture products or become a distributor?
For any retail partnership inquiries please email firstname.lastname@example.org. Please be sure to include your retail portfolio that includes additional information about your store/location.
Are Artist Couture products vegan and cruelty-free?
All Artist Couture products are cruelty-free. Any item containing the ingredient Carmine is not considered vegan. Supernova, Rosé, and Broadway all contain Carmine.
How can I apply for a position as a Pro Makeup Artist or any other position at Artist Couture?
Please visit our “Careers” tab for our full list of available positions and requirements.
How can I receive product announcements, or any other news about Artist Couture?
To receive any updated news please sign up for our newsletter.