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Where can I purchase Artist Couture products?
Please visit our “Stores” tab for our full list of stores to find a location near you.
What is your shipping policy?
Please allow 3-5 business days for your order to be processed and fulfilled. You will receive tracking confirmation to the email address used to place your order. For domestic shipping, please allow 7-10 days to receive your package upon placing your order.
Do you accept international orders?
Yes, please note that all international orders may require customs fees and can take up to 3-4 weeks to reach its destination. International orders must be processed through a customs facility and may be held at that facility to be claimed. Artist Couture is not responsible for any customs
fees. We highly recommend finding your nearest facility to be able and check on the status of your order once 3-4 weeks have passed. If a package is not claimed, it will be sent back to our warehouse and a refund will be issued. Please also note that shipping charges will not be refunded for international orders. All international orders are prone to have minimal tracking once the package leaves the U.S. Please contact your local customs office within 3-4 weeks of your order being
placed to obtain more international tracking information.
Do you ship to PO Boxes and APO addresses?
Yes, we do ship to P.O. boxes and APO addresses.
How do I use a promo/coupon code?
You can apply a promo/coupon code at checkout before processing payment. Please note, only one code can be used at a time. If your code does not work, please contact us at firstname.lastname@example.org. Any limited edition items or collections will be excluded from promo/coupon codes.
What payment method can be accepted at checkout?
We accept American Express, Discover, MasterCard, Visa and Paypal. Visa/MasterCard gift cards can ONLY be used to purchase an Artist Couture gift card. You can then use your Artist Couture Gift Card at checkout to complete your purchase.
Can I make changes to my order once it’s been placed?
If you have any changes (including order cancellation) that need to be made, please email email@example.com immediately and include the information that will need to be updated. Be sure to include your order number and full name in your email. Once an order has been processed, changes cannot be made to an order.
How can I track my order?
Once your order has been processed, you will receive an email containing your tracking information. Please refer to the tracking number provided and allow up to 24 hours for your tracking to be updated. If you do not have an email containing your tracking information, please feel free to contact us at firstname.lastname@example.org. Be sure to include your order number and full name in your email.
What is your return policy?
If you would like to return a product you must contact us within 3 business days of receiving your product. The product must be unused/unopened and sent back to us prior to processing a refund. Items wished to be replaced or refunded, must show proof of damage or defect to be eligible. Once the item has been received we will process a refund (excluding the shipping cost) within 24 hours. Please allow 3-5 business days for this to reflect in your account. Orders that have used a promo/coupon code are final sale. ALL limited-edition and sale products are not eligible for return or exchange.
What is your exchange policy?
Unfortunately, at this time we do not accept any exchanges.
What if my order has arrived damaged or defective?
If there was an error with your order, or you have received defective merchandise, please email email@example.com within 3 days of receiving your order. Please include your order number, photo of item(s), and full name in your email. Customers are responsible for shipping expenses unless otherwise noted.
Are Artist Couture products vegan and cruelty-free?
All Artist Couture products are cruelty-free. Any item containing the ingredient Carmine is not considered vegan. Supernova, Rosé, and Broadway all contain Carmine.
How can I receive product announcements, or any other news about Artist Couture?
To receive any updated news please sign up for our newsletter.
How can I apply for a position as a Pro Makeup Artist or any other position at Artist Couture?
Please visit our “Careers” tab for our full list of available positions and requirements.
How can I retail Artist Couture products or become a distributor?
For any retail partnership inquiries please email firstname.lastname@example.org. Please be sure to include your retail portfolio that includes additional information about your store/location.