RETURNS / REFUNDS:
*Items must be purchased on our website to be eligible for a refund.
*If you would like to return a product you must contact us within 3 business days of receiving your product. The product must be unused and sent back to us prior to processing a refund. Once the item has been received we will process a refund (excluding the shipping cost) within 24 hours. Please allow 3-5 business days for this to reflect in your account. Orders that have used a promo/coupon code are final sale. ALL limited-edition and sale products are not eligible for return or exchange.
*If there was an error with your order, or you have received defective merchandise, please email firstname.lastname@example.org within 3 days of receiving your order. Please include your order number and full name in your email.
* Customers are responsible for shipping expenses unless otherwise noted.
SHIPPING & HANDLING:
*All orders are shipped via USPS.
*We ask that you allow 2-3 business days during non-peak seasons and 4-5 business days during high-peak seasons/new launches for your order to be processed.
*Tracking information will be sent to the email address used to place the order. Please allow up to 24 hours for USPS to update their system.
*US orders should arrive within 4-6 business days once it has left our warehouse (Please note weekends and holidays can delay delivery time).
*Please allow 2-3 weeks for your order to be delivered.
*Please note that all international orders may require customs fees and can take up to 2-3 weeks to reach its destination. International orders must be processed through a customs facility and may be held at the facility to be claimed. Artist Couture is not responsible for any customs fees.
We highly recommend finding your nearest facility to be able and check on the status of you order once 2-3 weeks have passed. If a package is not claimed, it will be sent back to our warehouse and a refund will be issued. Please also note that shipping charges will not be refunded for international orders.
All international orders are prone to have minimal tracking once the package leaves the US. Please contact your local customs office within 1-2 weeks of your order being placed to obtain more international tracking information.